ELEVATE 302 OPERATIONS GUILD

Learn How Things Actually Work.

The Operations Guild teaches students the behind-the-scenes skills that make businesses, teams, and systems run smoothly. This Guild mirrors real-world job functions found in Delaware’s leading industries: banking, logistics, admin support, call centers, and local business operations.

This pathway is ideal for students who value structure, organization, quality work, and problem-solving.

A circular badge with a dark green background and gold border that reads 'Operations Guild' around the edge, featuring a stylized road and three buildings in the center. Wilson Below Jr. Project Elevate 360 and Elevate 302.

GUILD DETAILS

Two people working at desks with multiple monitors displaying code in an office setting.

  • 1. Workflow Fundamentals

    • How tasks move through an organization

    • Understanding roles, responsibilities, and handoffs

    • Building efficient routines

    2. Verification & Quality Control

    • Accuracy checking (a major Delaware job skill)

    • Attention to detail

    • Reviewing documents + catching errors

    • Customer experience flow

    3. Customer Service & Professional Communication

    • Phone etiquette

    • Email basics

    • Tone, clarity, professionalism

    • Handling simple escalations

    4. AI for Operational Efficiency

    • How AI assists in organization

    • Using checklists, templates, summaries

    • Intro to automation tools

    • Drafting messages and scripts with AI

  • • Weeks 1–3: Workflow Foundations

    Students learn the fundamentals of operations and quality control.

    • Weeks 4–6: Professional Skills Lab

    Roleplay, communication exercises, mock customer scenarios.

    • Week 7: Quality Sprint

    Students apply verification methods to sample workflows and real tasks.

    • Week 8 Merge: Entrepreneurial Integration

    Operations students support the Entrepreneurial Guild in strengthening project systems, customer journeys, and delivery methods.

    • Weeks 9–11: Systems Challenge

    The Guild takes on an Operations Team Simulation — solving workflow problems as a unit.

    • Week 12: Presentation Day

    Students showcase improvements made through operational thinking.

  • Students leave with:

    ✔ Professional communication skills

    ✔ Workflow understanding

    ✔ Quality-assurance fundamentals

    ✔ Early admin + operations experience

    ✔ AI-assisted work skills

    ✔ A certificate of completion

    • Organizers

    • Quiet leaders

    • Detail-oriented thinkers

    • Students who like structure

    • Future supervisors or team leads

    If you want to learn how things run from the inside out — this is your Guild.